ROYALPLANK RESIDENTIAL WARRANTY
10 Year Limited Residential Warranty
Limited Warranty Program
The warranties listed below apply to unfinished engineered Lalegno products, such as the Royalplank.
Structural Warranty:
Quality Floors Ltd (QFL) is only responsible for manufacturing faults. This guarantee is valid for 10 years from the moment of purchase.
Warranty Coverage in General:
It is imperative that all installations are done in compliance with the procedures outlined in the QFL installation instructions (see Installation Guide). Failure to install in accordance with these instructions will void all warranties.
The sole obligation and liability of QFL under our stated warranties, is to replace the floor components, in part or in whole. This means that QFL cannot be held liable for labour costs, man-hours, the cost of additional materials or other loss incurred.
The guarantee covers normal use of the floor but is null and void if the floor is installed in damp or humid spaces.
No warranty coverage is provided for flooring that contains obvious defects of any kind prior to installation, but was installed nonetheless. If prior to installation you discover any flooring that has obvious defects please contact QFL immediately.
Exclusions and Liability Limitations QFL Warranty described above will not apply and QFL will not in any way be liable in the event of:
The floor is designed to perform in an environmentally controlled structure. We highly recommend an Equilibrium air humidity of 55% (±10%) and an Equilibrium air temperature of ± 20°C.
Natural wood characteristics such as mineral streaks, small knots, grain variations, etc. are normal characteristics and are not construed as defects.
Nature leaves no two pieces of wood the same and colour or other variations can occur. We cannot warrant against natural variations or the normal minor differences between colour samples and the colour of installed floors.
The appearance of colour changes, the occurrence of openings and/or open seams, surface variations and malformations, for example from ageing of the floor, climatic changes or use, are not covered by this guarantee.
The warranty does not cover natural colour changes to any products, which result from UV light. Area rugs should be moved periodically to minimize the effects of ultraviolet light on hardwood floors.
Only cleaning and maintenance products approved by QFL are appropriate for use on our products.
Use of Non-QFL approved cleaners and maintenance products or any oil soap or ammonia- based cleaners will void all warranties. For a current list of approved products please call +64 9 443 0747.
The warranty does not cover damage arising from accidents abuse, high heels, grit, scratches, or dents.
QFL's warranty excludes and will not pay consequential or incidental damages associated with any warranty claim.
The warranty does not cover insect infestation, scratches or stains caused by domestic pets. Moisture related issues caused by the subfloor; trades people or faulty appliances are not covered under this warranty.
All warranties are limited to the original purchaser only. The use of putties during and after the installation of hardwood flooring is considered normal and is not cause for a claim against this warranty.
This warranty does not extend to sanding and finishing of the product and or any alteration to the unfinished timber engineered surface prior or after installation.
Limited Warranty Program
The warranties listed below apply to unfinished engineered Lalegno products, such as the Royalplank.
Structural Warranty:
Quality Floors Ltd (QFL) is only responsible for manufacturing faults. This guarantee is valid for 10 years from the moment of purchase.
Warranty Coverage in General:
It is imperative that all installations are done in compliance with the procedures outlined in the QFL installation instructions (see Installation Guide). Failure to install in accordance with these instructions will void all warranties.
The sole obligation and liability of QFL under our stated warranties, is to replace the floor components, in part or in whole. This means that QFL cannot be held liable for labour costs, man-hours, the cost of additional materials or other loss incurred.
The guarantee covers normal use of the floor but is null and void if the floor is installed in damp or humid spaces.
No warranty coverage is provided for flooring that contains obvious defects of any kind prior to installation, but was installed nonetheless. If prior to installation you discover any flooring that has obvious defects please contact QFL immediately.
Exclusions and Liability Limitations QFL Warranty described above will not apply and QFL will not in any way be liable in the event of:
The floor is designed to perform in an environmentally controlled structure. We highly recommend an Equilibrium air humidity of 55% (±10%) and an Equilibrium air temperature of ± 20°C.
Natural wood characteristics such as mineral streaks, small knots, grain variations, etc. are normal characteristics and are not construed as defects.
Nature leaves no two pieces of wood the same and colour or other variations can occur. We cannot warrant against natural variations or the normal minor differences between colour samples and the colour of installed floors.
The appearance of colour changes, the occurrence of openings and/or open seams, surface variations and malformations, for example from ageing of the floor, climatic changes or use, are not covered by this guarantee.
The warranty does not cover natural colour changes to any products, which result from UV light. Area rugs should be moved periodically to minimize the effects of ultraviolet light on hardwood floors.
Only cleaning and maintenance products approved by QFL are appropriate for use on our products.
Use of Non-QFL approved cleaners and maintenance products or any oil soap or ammonia- based cleaners will void all warranties. For a current list of approved products please call +64 9 443 0747.
The warranty does not cover damage arising from accidents abuse, high heels, grit, scratches, or dents.
QFL's warranty excludes and will not pay consequential or incidental damages associated with any warranty claim.
The warranty does not cover insect infestation, scratches or stains caused by domestic pets. Moisture related issues caused by the subfloor; trades people or faulty appliances are not covered under this warranty.
All warranties are limited to the original purchaser only. The use of putties during and after the installation of hardwood flooring is considered normal and is not cause for a claim against this warranty.
This warranty does not extend to sanding and finishing of the product and or any alteration to the unfinished timber engineered surface prior or after installation.
